TechLab.AI 隐私政策
版本：V2.1 | 生效日期：2026年5月18日 | 运营主体：重庆溯源方舟智能科技有限公司 | 平台网址：https://techlab.design/
重庆溯源方舟智能科技有限公司重视用户隐私和个人信息保护。本政策说明我们在您使用 TechLab.AI 服务时，如何收集、使用、存储、共享、保护您的个人信息，以及您如何行使相关权利。
请您在使用平台前认真阅读本政策。如您不同意本政策，请停止使用平台服务。
一、适用范围
1. 本政策适用于 TechLab.AI 网页端平台及其相关服务。
2. 如平台后续提供微信小程序、移动应用、插件或其他独立产品，可能另行制定隐私政策或补充说明。
3. 本政策不适用于第三方独立提供的网站、产品或服务。您使用第三方服务时，应查阅其隐私政策。
二、我们收集的信息
为实现平台功能，我们可能收集和处理以下信息：
1. 账户信息
包括手机号、验证码验证结果、微信 OpenID、微信昵称、头像、邮箱、登录方式、账号 ID、注册时间、会员状态、团队关系等。
2. 使用与生成数据
包括提示词、聊天内容、工具人对话记录、上传参考图、画布项目数据、生成图片、生成视频、局部修改区域、高清放大记录、提示词收藏、项目名称、项目封面、功能使用记录等。
3. 交易与算力数据
包括订单号、支付渠道、支付状态、支付金额、购买套餐、会员等级、算力余额、算力消耗记录、退款记录、发票相关信息等。
4. 设备与日志数据
包括 IP 地址、浏览器类型、设备信息、操作系统、访问时间、页面路径、功能点击、错误日志、接口请求日志、安全日志等。
5. 客服与反馈信息
包括您通过客服微信、邮箱、产品反馈入口提交的问题描述、联系方式、截图、订单信息、投诉材料等。
6. 我们通常不主动收集的信息
我们不主动要求您提供身份证号码、精确定位、生物识别信息、通讯录、银行卡完整信息等敏感个人信息。若某些场景依法必须收集，我们将另行告知并取得必要授权。
三、我们如何使用信息
我们会将收集的信息用于以下目的：
1. 提供账号注册、登录、身份验证、账户安全保护；
2. 提供 AI 图像生成、视频生成、提示词生成、工具人协作、项目存储、画布同步、高清放大、局部修改等核心功能；
3. 计算、扣减、返还和展示算力，核验会员权益和团队权益；
4. 处理订单、支付、退款、发票、账单查询；
5. 保存项目、生成记录、聊天记录、提示词收藏，便于您继续使用；
6. 进行故障排查、客服支持、异常任务核查、用户投诉处理；
7. 识别违法违规内容、异常账号、欺诈行为、攻击行为，保障平台安全；
8. 进行统计分析、产品优化、性能改进和服务质量提升；
9. 按照法律法规、监管要求、司法或行政机关要求履行合规义务。
四、关于提示词、参考图和生成内容的特别说明
1. 您使用 AI 生成服务时，您输入的提示词、上传的参考图、生成结果可能会被发送至云计算服务商、AI 模型服务商或 AI 能力中转服务商进行处理。
2. 我们仅在实现生图、视频生成、图片处理、内容安全审核、故障排查和服务优化所必要的范围内处理上述数据。
3. 未经您单独授权，我们不会将您的私有项目图片、客户资料或生成内容用于公开案例展示、广告宣传或模型训练。
4. 如平台未来提供“允许用于模型优化”之类的授权选项，我们将以明确方式向您说明，并提供相应选择；未经您单独授权，平台不会将您的私有项目图片、客户资料或生成内容用于模型训练。
5. 请您不要上传无权使用的客户资料、第三方版权图片、敏感个人信息、商业秘密或其他不适合上传至 AI 服务的内容。
五、我们如何委托处理、共享或披露信息
我们不会出售您的个人信息。为实现平台功能，我们可能在必要范围内向以下第三方提供必要数据：
1. 云服务商：用于服务器运行、数据库、云存储、静态资源托管、日志服务等；
2. AI 模型服务商或中转服务商：用于处理提示词、参考图、生成图、生成视频等 AI 任务；
3. 支付机构：用于微信支付、支付宝支付、订单核验、退款处理；
4. 登录与认证服务提供方：用于微信登录、短信验证码、邮箱验证等；
5. 内容安全或风控服务提供方：用于违法违规内容识别、账号安全、反作弊；
6. 客服、工单或通知服务提供方：用于处理用户反馈、服务通知等；
7. 法律法规、司法机关、行政机关要求披露的情形；
8. 为保护平台、用户或公众合法权益所必要的披露。
我们会要求相关第三方按照约定目的、范围和安全要求处理数据，不得超出授权范围使用。
六、数据存储与服务商处理说明
1. 平台在中国境内存储用户个人信息，并选择境内服务商提供云计算、AI生成、存储、支付、安全风控等服务。
2. 平台不会主动向境外提供用户个人信息。
3. 平台将通过供应商协议、数据处理约定等方式，要求相关服务商仅在授权范围内处理数据，不得擅自改变处理目的、处理方式或超范围使用用户数据，并采取必要的数据安全保护措施。
4. 第三方服务商不得将用户数据用于与本平台服务无关的目的，不得擅自留存、转委托、转让、公开披露或超范围使用用户数据。
七、Cookie 和本地存储
1. 我们可能使用 Cookie、LocalStorage、IndexedDB 等本地存储技术，用于维持登录状态、保存界面偏好、保存项目缓存、提升加载速度、记录必要的功能状态。
2. 您可以通过浏览器设置清除或禁用相关技术，但可能导致登录、项目恢复、图片预览、聊天记录等功能无法正常使用。
3. 我们不会利用 Cookie 进行与平台服务无关的跨平台追踪。
八、信息存储期限
我们仅在实现本政策所述目的所需的最短期限内保存您的信息，除非法律法规另有要求。
1. 账户信息：账户存续期间保存；账户注销后在合理期限内删除或匿名化处理，但法律法规要求留存的除外。
2. 交易记录：按照电子商务、税务、支付、网络安全等法律要求保存必要期限。
3. 生成记录、项目数据：在您主动删除、账户注销或平台规则约定的期限届满后删除或匿名化处理。
4. 操作日志、安全日志、生成任务记录和投诉处理记录：为网络安全、内容安全、AI生成内容标识、故障排查、违法违规处理和监管配合需要保存合理期限，通常不少于六个月。
5. 投诉与申诉材料：在处理期间及法律法规要求的必要期限内保存。
九、信息安全
我们会采取合理的技术和管理措施保护您的信息安全，包括但不限于：
1. HTTPS 传输加密；
2. 访问权限控制；
3. 敏感信息加密或脱敏；
4. 日志审计与异常监控；
5. 数据备份与恢复机制；
6. 员工和服务商权限管理；
7. 安全事件应急响应。
但请您理解，互联网环境不存在绝对安全。若发生个人信息安全事件，我们将依法采取补救措施，并按照法律法规要求告知您和主管部门。
十、您的权利
您依法享有以下权利：
1. 查阅、复制您的个人信息；
2. 更正、补充不准确或不完整的信息；
3. 删除符合法定条件的信息；
4. 撤回已授权同意；
5. 注销账户；
6. 获取个人信息副本；
7. 对自动化决策结果进行解释或拒绝不合理决策；
8. 投诉、举报或向监管部门反映问题。
您可通过平台账户设置、客服微信、邮箱或本政策列明的联系方式联系我们。我们将在法律法规要求的期限内响应您的请求。
十一、未成年人保护
1. 平台主要面向成年设计从业者、设计机构和设计学习者，不主动面向 14 周岁以下儿童提供服务。
2. 未成年人使用平台前，应取得监护人同意，并在监护人指导下使用。
3. 如平台发现未经监护人同意处理儿童个人信息，将依法尽快删除或采取必要保护措施。
十二、政策更新
我们可能根据法律法规变化、产品功能变化、业务调整更新本政策。重大变更时，我们将通过弹窗、公告、站内通知或其他显著方式提示您。
如您不同意更新后的政策，应停止使用平台服务；您继续使用平台服务的，视为接受更新后的政策。
十三、联系我们
运营主体：重庆溯源方舟智能科技有限公司
平台网址：https://techlab.design/
品牌官网：https://techlab.cool/
联系邮箱：TechLab@sourceark.cn
客服电话：023-63024606
客服微信：ChaosLab01
方舟TechLab Privacy Policy
Version: V2.1 | Effective date: May 18, 2026 | Operator: 重庆溯源方舟智能科技有限公司 | Platform: https://techlab.design/
重庆溯源方舟智能科技有限公司 values user privacy and the protection of personal information. This Policy explains how we collect, use, store, share, and protect your personal information when you use 方舟TechLab, and how you can exercise your rights.
Please read this Policy carefully before using the platform. If you do not agree with it, stop using the services.
1. Scope
1. This Policy applies to the 方舟TechLab web platform and related services.
2. If we later offer a WeChat Mini Program, mobile application, plug-in, or another standalone product, it may have a separate privacy policy or supplementary notice.
3. This Policy does not apply to websites, products, or services independently provided by third parties. Consult their privacy policies when using their services.
2. Information We Collect
To provide platform features, we may collect and process the following information:
1. Account Information
This includes phone numbers, verification code results, WeChat OpenID, WeChat nickname and avatar, email address, sign-in method, account ID, registration time, membership status, and team relationships.
2. Usage and Generation Data
This includes prompts, chat content, assistant conversation history, uploaded reference images, canvas project data, generated images and videos, selected edit areas, upscaling records, saved prompts, project names and covers, and feature usage records.
3. Transactions and Credits
This includes order numbers, payment channels and status, payment amounts, purchased plans, membership levels, credit balances and usage, refund records, and invoice information.
4. Device and Log Data
This includes IP addresses, browser types, device information, operating systems, access times, page paths, feature interactions, error logs, interface request logs, and security logs.
5. Support and Feedback
This includes issue descriptions, contact details, screenshots, order information, and complaint materials you submit through support WeChat, email, or in-product feedback.
6. Information We Do Not Normally Request
We do not proactively request sensitive personal information such as national identity numbers, precise location, biometrics, address books, or complete bank card details. If the law requires collection in a particular situation, we will inform you separately and obtain the necessary authorization.
3. How We Use Information
We use collected information for the following purposes:
1. Account registration, sign-in, identity verification, and account security;
2. Core features such as AI image and video generation, prompt generation, assistant collaboration, project storage, canvas synchronization, upscaling, and local editing;
3. Calculating, deducting, refunding, and displaying credits, and verifying membership and team benefits;
4. Handling orders, payments, refunds, invoices, and billing inquiries;
5. Saving projects, generation records, chat history, and saved prompts for continued use;
6. Troubleshooting, customer support, investigation of abnormal tasks, and complaint handling;
7. Detecting unlawful content, abnormal accounts, fraud, and attacks to protect the platform;
8. Statistical analysis, product optimization, performance improvements, and service quality improvements;
9. Meeting obligations under law, regulatory requirements, and requests from judicial or administrative authorities.
4. Prompts, Reference Images, and Generated Content
1. When you use AI generation, your prompts, reference images, and generated results may be sent to cloud computing providers, AI model providers, or AI intermediary service providers for processing.
2. We process this data only as necessary for image and video generation, image processing, content safety review, troubleshooting, and service optimization.
3. Without your separate authorization, we will not use your private project images, client materials, or generated content for public case studies, advertising, or model training.
4. If we later offer an authorization option such as permission to use data for model improvement, we will explain it clearly and provide a choice. Without separate authorization, your private project images, client materials, and generated content will not be used for model training.
5. Do not upload client materials you are not authorized to use, third-party copyrighted images, sensitive personal information, trade secrets, or other content unsuitable for submission to AI services.
5. Entrusted Processing, Sharing, and Disclosure
We do not sell your personal information. To provide platform features, we may provide necessary data to the following parties within the necessary scope:
1. Cloud providers, for servers, databases, cloud storage, static hosting, and logging;
2. AI model or intermediary service providers, for processing prompts, reference images, generated images and videos, and other AI tasks;
3. Payment institutions, for WeChat Pay, Alipay, order verification, and refunds;
4. Sign-in and authentication providers, for WeChat sign-in, SMS codes, email verification, and similar functions;
5. Content safety and risk management providers, for detecting prohibited content, protecting accounts, and preventing abuse;
6. Support, ticketing, or notification providers, for user feedback and service notices;
7. Disclosure required by law or by judicial or administrative authorities;
8. Disclosure necessary to protect the lawful rights of the platform, its users, or the public.
We require these parties to process data for agreed purposes, within the agreed scope, and according to security requirements, without use beyond their authorization.
6. Data Storage and Service Provider Processing
1. We store users' personal information within China and select domestic providers for cloud computing, AI generation, storage, payments, and security services.
2. We do not proactively provide users' personal information outside China.
3. Through supplier agreements, data processing arrangements, and other measures, we require providers to process data only within their authorization, refrain from independently changing purposes or processing methods or exceeding the authorized scope, and adopt necessary data protection measures.
4. Providers must not use user data for purposes unrelated to this platform, or retain it, subcontract its processing, transfer it, disclose it publicly, or use it beyond the authorized scope without authorization.
7. Cookies and Local Storage
1. We may use Cookies, LocalStorage, IndexedDB, and similar technologies to maintain sign-in sessions, save interface preferences and project caches, speed up loading, and retain necessary feature state.
2. You may clear or disable these technologies in your browser, but sign-in, project recovery, image previews, chat history, and other functions may then work incorrectly.
3. We do not use Cookies for cross-platform tracking unrelated to our services.
8. Retention Periods
We keep your information only for the shortest period necessary for the purposes in this Policy, unless the law requires otherwise.
1. Account information is retained while the account exists and deleted or anonymized within a reasonable period after account deletion, except where retention is legally required.
2. Necessary transaction records are retained for the periods required by e-commerce, tax, payment, cybersecurity, and other applicable laws.
3. Generation records and project data are deleted or anonymized after you delete them, close your account, or the retention period in platform rules expires.
4. Operation and security logs, generation records, and complaint records are retained for a reasonable period for cybersecurity, content safety, AI labeling, troubleshooting, handling violations, and regulatory cooperation, generally for no less than six months.
5. Complaint and appeal materials are retained during handling and for any additional period required by law.
9. Information Security
We adopt reasonable technical and organizational measures to protect your information, including:
1. HTTPS transport encryption;
2. Access controls;
3. Encryption or masking of sensitive information;
4. Log auditing and anomaly monitoring;
5. Data backup and recovery;
6. Employee and service provider permission management;
7. Security incident response.
However, the internet cannot be absolutely secure. If a personal information security incident occurs, we will take remedial measures and notify you and the competent authorities as required by law.
10. Your Rights
You have the following rights in accordance with law:
1. Access and copy your personal information;
2. Correct or supplement inaccurate or incomplete information;
3. Delete information where legal conditions are met;
4. Withdraw consent you have given;
5. Delete your account;
6. Obtain a copy of your personal information;
7. Request explanations of automated decisions or reject unreasonable decisions;
8. Make complaints or reports, or raise concerns with regulators.
You may contact us through account settings, support WeChat, email, or the contact details below. We will respond within the periods required by law.
11. Protection of Minors
1. The platform primarily serves adult design professionals, design organizations, and design learners. We do not proactively provide services to children under 14.
2. Minors must obtain a guardian's consent before using the platform and use it under the guardian's guidance.
3. If we discover that children's personal information has been processed without guardian consent, we will promptly delete it or take necessary protective measures as required by law.
12. Policy Updates
We may update this Policy in response to changes in law, product features, or our business. We will highlight significant changes through pop-ups, announcements, in-platform notices, or other prominent means.
If you do not agree with the updated Policy, stop using the services. Continued use signifies acceptance of the updated Policy.
13. Contact Us
Operator: 重庆溯源方舟智能科技有限公司
Platform: https://techlab.design/
Brand website: https://techlab.cool/
Email: TechLab@sourceark.cn
Customer support phone: 023-63024606
Customer support WeChat: ChaosLab01